Effective Date: October 23, 2026
This policy has two parts. Part 1 covers our website, hosting, and care services. Part 2 covers print-on-demand products, including those sold through our Etsy shop.
Part 1: Services
This part summarizes, in plain English, Sections 6.3 and 7 of our Master Services Agreement. If this page and the MSA ever differ, the MSA controls.
Website design and other projects
Project deposits are non-refundable. Once a project has started, fees for completed milestones or work already performed are non-refundable. If you end a project partway through, you pay for the work done through that date plus any third-party costs we can’t cancel.
Hosting, Care Plans, and bundles
Monthly fees for hosting, Care Plans, Worry-Free Bundles, and other recurring services are non-refundable. When you cancel, service continues to the end of the period you’ve paid for.
If you prepaid for a year and cancel early, we refund the amount you paid, minus the standard (non-discounted) monthly rate for each month you used and any third-party costs we can’t cancel. Quarterly prepayments are non-refundable for the current quarter.
30-day hosting guarantee
New hosting clients can request a full refund of their first month’s hosting fee within 30 days of signing up. This applies once per client, to the first month of hosting only. It doesn’t cover setup fees, migration fees, domains, or other charges.
Domains
Domain registration and renewal fees are non-refundable, because registries don’t refund them to us. This includes domains transferred to another registrar.
Third-party software and services
Software licenses, plugins, premium themes, and other third-party products are non-refundable, except where the third-party provider allows it.
How to request a refund
Email billing@ckreativedigital.com or call 330-406-9030. To dispute a charge, contact us in writing within 30 days of the invoice date.
Part 2: Print-on-demand products
IMPORTANT: Read before returning any products!
At cKreative Digital, we take pride in the quality of our products and are committed to ensuring our customers are fully satisfied with their purchases. However, we understand that there may be instances where you are not completely satisfied. The following outlines our return policy to address such situations.
*Any claims for misprinted/damaged/defective items must be submitted within 2 business days after the delivery date. For packages lost in transit, all claims must be submitted no later than 10 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Damaged or Defective Items
If you receive a product that is damaged, defective, or not what you ordered, please contact us within 2 business days of receiving the order. Fill out a Refund Request to provide photos of the item(s) and any other details about the issue. We will review your request and notify you once it has been approved.
Wrong Size or Change of Mind
Due to the nature of on-demand printing, we are not able to process returns or exchanges of products ordered in the wrong size or due to a change of mind. Detailed size guides are provided for all items to help you make the right choice before purchasing. We will, however, provide free shipping toward your purchase of a replacement item.
Refunds
If approved, refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Returns
All returns must be manually approved within two (2) business days of receiving your order. Only products that are received damaged, defective, or incorrect will be approved.
To request a return:
- Submit a Return Request.
- Include your order number, contact information, and detailed reason for the request.
- Attach clear photos of the item(s) if the return is due to a defect or incorrect product.
*Due to the nature of on-demand printing, we are not able to process returns of products ordered in the wrong size or due to a change of mind. Detailed size guides are provided for all items to help you make the right choice before purchasing. We will, however, provide free shipping toward your purchase of a replacement item.
Exchanges
All exchanges must be manually approved within two (2) business days of receiving your order. Only products that are received damaged, defective, or incorrect will be approved.
To initiate an exchange:
- Submit an Exchange Request.
- Include your order number, contact information, and detailed reason for the request.
- If the request is due to a defect or incorrect product, please fill out a Return Request.
*Due to the nature of on-demand printing, we are not able to process an exchange for products ordered in the wrong size or due to a change of mind. Detailed size guides are provided for all items to help you make the right choice before purchasing. We will, however, provide free shipping toward your purchase of a replacement.
Gifts
If the item was a gift, you may receive a one-time gift credit for the value of your return. Once the item is returned to us, a coupon code will be emailed to you.
To initiate a return/exchange:
- Submit a request.
- Include the order number, contact information of purchaser, and detailed reason for the request.
- If the request is due to a defect or incorrect product, please fill out a Return Request.
Return Shipping
To return damaged or defective products (if required), mail to:
ATTN: RETURNS
Printful
11025 Westlake Drive
Charlotte, North Carolina 28273
Shipping costs are non-refundable. You will be responsible for paying the shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
*Return package must include the original receipt or packing slip showing the Order Number.
*If returning a Gift, shipping instructions will be provided via email.
Contact Information
If you have any questions about this policy, please contact us at info@ckreativedigital.com or 330-406-9030.